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How dbk99 Handles Your Personal Information

This Privacy Policy explains what data dbk99 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact support — and exactly how we use, store and protect it.

Account data protectedbKash, Nagad, Rocket payment details securedYour right to access or delete dataContact us to update your records
dbk99 How dbk99 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Data security at dbk99 covers your account credentials, your payment method details and your session activity. We apply SSL encryption across all account and payment pages, so data moving between your device and our servers — including your bKash or Nagad transaction reference — is not readable in transit. Passwords are stored in hashed form; we never store them as plain text. Access to your account record inside our systems is restricted to staff with a verified need to handle it.

SSL Encryption

All data exchanged between your browser or mobile app and our servers passes through SSL. This covers login, account edits and payment confirmations via bKash, Nagad or Rocket.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Your account data is kept while your account is active. After closure, records are held for a period determined by applicable rules, then deleted or anonymised on schedule.

Account Access Control

Each login requires your password and a one-time OTP sent to your registered mobile. This two-step check reduces the risk of unauthorised access to your account and wallet history.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove the personal data we hold for your account, our support team can handle that request directly. Reach us through live chat inside the dbk99 lobby, by email at our published support address, or via the in-account help form. We aim to acknowledge data requests within a reasonable time and respond in full once identity is confirmed.

Live Chat Start a live chat session from inside your dbk99 account. Confirm your registered mobile number and we will locate your data record.
Email Support Send your data request to our support email address listed in your account settings. Include your registered name and mobile number for verification.
In-Account Help Form Log in, open the help section and submit a privacy request form. This creates a tracked ticket so your request is not lost.

Your Privacy Rights at dbk99 — Common Questions

Below are the questions we hear most often about how your personal data is handled. If your question is not covered here, reach out through live chat or the in-account help form and our support team will respond with specifics for your account.

We collect your name, email, mobile number and the wallet you register — bKash, Nagad or Rocket. We also log your device type, IP address and session timestamps for security purposes.

Only the data needed to process your transaction is passed to your chosen payment provider. We do not share your full account profile with any payment rail beyond what the transfer requires.

Log in and use the in-account help form, or contact us via live chat. Confirm your registered mobile number and we will compile your data record and share it with you.

Yes. Submit a deletion request through support. We will remove your data subject to any retention obligations under applicable rules. Whether full deletion applies depends on your local law and eligible region.

Payment references from bKash, Nagad and Rocket are transmitted over SSL and stored only in encrypted form. We do not store full wallet credentials on our servers after a transaction completes.

We use session cookies to keep your lobby active and analytics cookies to improve the site. You can disable non-essential cookies through your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.